One of Indepal’s major objectives is to have happy customers. Happy with our products, happy with our service and, if there’s a fault with your product, happy with the way we respond to your concerns.
Therefore, Indepal supports and abides by the Australian Consumer Law, which sets out your rights as a consumer including your rights to a repair, replacement or refund as well as compensation for damages and loss.
You can find out more at www.accc.gov.au/consumers/consumer-rights-guarantees.
Subject to the Non-Excludable Guarantees, Indepal Pty Ltd. shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of our products. Subject to the Non-Excludable Guarantees, Indepal’s entire liability shall be limited to replacement or repair or refund of the purchase price paid, at Indepal’s sole option where permissible by law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is void if the purchased product has been damaged by accident, negligence, unauthorised repair, or other factors not due to defects in materials or workmanship.
Our limited warranty covers defects in material or workmanship for 2 years from the date of purchase. A valid sales receipt or other proof must be included to show your product was purchased within the warranty period.
If your product contains a defect due to poor workmanship, we will repair the product where possible, replace your product with the same style or an equivalent style of equal value based on the purchase price, or offer a refund. In lieu of a refund you may opt for a credit valued at 110% of your purchase.
This warranty is void if the leather product has been damaged by accident, negligence, unauthorised repair, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included.
Should repair be required, please phone or email us to discuss and clarify repair requirements at firstname.lastname@example.org or 0418804043. To post your leather item, please send to:
Indepal Pty Ltd.
PO Box 300
Phone: 04188 04043
Along with your leather product, please include the following:
Reminders when sending your leather product to us for service:
Indepal products are designed and handcrafted from the finest materials available. To maintain the appearance of your Indepal products we recommend the following:
Only leather products sold through Indepal.com.au are subject to the terms of the warranty.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
We do not use vulnerability scanning and/or scanning to PCI standards.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
It’s also important to note that we allow third party behavioural tracking
We collect your email address in order to:
We agree to:
Indepal Pty Ltd
PO Box 2088
Last Edited on 2015-06-09