Customer Protection

One of Indepal’s major objectives is to have happy customers. Happy with our products, happy with our service and, if there’s a fault with your product, happy with the way we respond to your concerns.

Therefore, Indepal supports and abides by the Australian Consumer Law, which sets out your rights as a consumer including your rights to a repair, replacement or refund as well as compensation for damages and loss.

You can find out more at www.accc.gov.au/consumers/consumer-rights-guarantees.

Subject to the Non-Excludable Guarantees, Indepal Pty Ltd. shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of our products. Subject to the Non-Excludable Guarantees, Indepal’s entire liability shall be limited to replacement or repair or refund of the purchase price paid, at Indepal’s sole option where permissible by law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is void if the purchased product has been damaged by accident, negligence, unauthorised repair, or other factors not due to defects in materials or workmanship.

Indepal Warranty

Our limited warranty covers defects in material or workmanship for 2 years from the date of purchase. A valid sales receipt or other proof must be included to show your product was purchased within the warranty period.

If your product contains a defect due to poor workmanship, we will repair the product where possible, replace your product with the same style or an equivalent style of equal value based on the purchase price, or offer a refund.  In lieu of a refund you may opt for a credit valued at 110% of your purchase.

This warranty is void if the leather product has been damaged by accident, negligence, unauthorised repair, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included.

Should repair be required, please phone or email us to discuss and clarify repair requirements at brisbanearcade@indepal.com.au or 0482 634 688. To post your leather item, please send to:

Indepal Pty Ltd.
PO Box 300
NSW, 2484

Phone: 0482 634 688

Along with your leather product, please include the following:

  • Details of your name and return address, a phone number and email address. Also, detail the problem you are having with your product.

Reminders when sending your leather product to us for service:

  • We encourage you to send your package insured or through a traceable shipper. Indepal Pty Ltd. is not responsible for packages lost or stolen in transit to us.
  • Your leather product will be inspected and replaced within 3 to 5 weeks of the date that we receive your package if all the conditions of this warranty are met.

Leather Care & Cleaning Instructions

Indepal products are designed and handcrafted from the finest materials available. To maintain the appearance of your Indepal products we recommend the following:

  • Clean the leather with a quality and appropriate leather care lotion.
  • As with any cleaning product it is important that instructions are followed carefully.
  • Indepal bags should be kept free of moisture.

Only leather products sold through Indepal.com.au are subject to the terms of the warranty.

Privacy policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

We do not include or offer third party products or services on our website.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

How does our site handle do not track signals?

We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioural tracking?

It’s also important to note that we allow third party behavioural tracking

Email use

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

We agree to:

  • NOT use false, or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way
  • Include the physical address of our business or site headquarters
  • Monitor third party email marketing services for compliance, if one is used.
  • Honour opt-out/unsubscribe requests quickly
  • Allow users to unsubscribe by using the link at the bottom of each email

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Indepal Pty Ltd

PO Box 300
Murwillumbah, NSW
Australia, 2484